E-mail that lands where the work is
Incoming e-mails become tickets in the same queue as the client portal, phone and social media. Answer with reply templates in each language, and forward receipts and bills straight to the voucher inbox.
- E-mails become tickets
- Reply templates per language
- Vouchers by e-mail
- POP3 in, SMTP or sendmail out
E-mail to tickets
Every e-mail in the ticket queue
PolyOmi fetches mail from your mailbox over POP3, and each e-mail becomes a ticket in the workspace. It sits in the same queue as requests from the client portal, phone, contact forms and social media, with the message thread, internal notes, status and priority you already use.
From there you answer it, discuss it internally or turn it into a task with one click.
- Mail fetched over POP3
- E-mails become tickets in one queue
- Turn a ticket into a task with one click
Reply templates
Consistent answers in every language
Common questions deserve the same good answer every time. Write reply templates once in each language you use, and pick the right one when you answer a ticket.
Replies go out through your own SMTP server or the server's own sendmail (PHP mail), so you decide how mail leaves PolyOmi.
- Reply templates per language
- Send through SMTP or the server's sendmail
Vouchers by e-mail
Forward the receipt, find it in the inbox
Receipts and bills often arrive by e-mail. Forward them to your voucher address, and they land in the voucher inbox, ready to be registered and booked with the right VAT.
No downloading and uploading, and no receipts lost in someone's mail folder. Once booked, each voucher is attached to its posting and kept for five years, as the Danish Bookkeeping Act requires.
- Forward receipts and bills to an address
- They land in the voucher inbox
- Register, book and pay as usual
In detail
What e-mail in PolyOmi does
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E-mail to tickets
Incoming e-mails become tickets in the ticket queue.
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Fetched over POP3
PolyOmi collects mail from your mailbox over POP3.
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Reply templates
Reusable answers in each language for the questions you get most.
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Vouchers by e-mail
Forward receipts and bills to an address, and they land in the voucher inbox.
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SMTP or sendmail
Send through your own SMTP server or the server's sendmail (PHP mail).
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One queue for every channel
E-mail sits next to the portal, phone, contact forms and social media.
A closer look at e-mail
Sending and mailboxes
A mailbox for tickets
Every incoming e-mail logged
Templates with placeholders
Questions about e-mail
Does PolyOmi replace my e-mail program?
No. PolyOmi turns the e-mails that arrive in the mailbox you connect into tickets, so client requests are handled in one place. Your personal mailbox stays where it is.
Which mail protocols are supported?
Incoming mail is fetched over POP3. Outgoing mail is sent through SMTP or the server's own sendmail (PHP mail).
How do vouchers by e-mail work?
Forward receipts and bills to your voucher address. They land in the voucher inbox, where you register and book them like any other voucher.
Can I still log phone and social media requests?
Yes. E-mail joins the same ticket queue as the client portal, phone, contact forms and social media. See the workspace.
Get client e-mail out of private inboxes
PolyOmi is in closed beta. Join the waiting list to handle client requests and receipts in one system when a spot opens.