Write it down once, answer it for good
We plan a knowledge base in PolyOmi: an internal wiki for procedures and know-how, and a help center where your clients can find answers themselves. It is not available yet, and it is on the roadmap.
Planned
What the knowledge base will include
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Internal wiki Planned
Procedures, checklists and how-tos for your team, organised by topic, brand or project.
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Help center for clients Planned
Articles your clients can read in the client portal, in their own language.
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Answers in tickets Planned
Link or insert an article when you reply to a ticket, and turn good answers into new articles.
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Access by permission Planned
Choose who can read and edit each section, using the same roles and groups as the rest of PolyOmi.
Fits what you have
Close to where questions arrive
Client questions already come into PolyOmi. The workspace collects tickets from the client portal, e-mail, phone, forms and social media in one queue, and clients sign in to a portal on your own site.
The help center will live in that same portal, so clients can look up an answer before they write. The internal wiki will sit next to your tasks and projects, and use the same translations setup for more languages.
- Available today: client portal and one ticket queue
- Available today: roles, groups and translations
- Coming: internal wiki and client help center
Questions about the knowledge base
Will the help center be public or only for signed-in clients?
The plan is to let you choose per article: public, for signed-in clients only, or internal.
Can I use it per brand?
Yes, that is the idea. PolyOmi is organised around brands, so articles can belong to a brand and show up only for its clients.
Get notified when the knowledge base arrives
Join the waiting list to hear when you can use the client portal and tickets, and when the wiki and help center are ready.